Over 2024/25 I partnered with Community Housing Cymru to explore how the organisation’s culture could best support its long-term ambitions.

I designed and facilitated a Culture Reset Programme to strengthen ways of working and support staff to thrive. The programme centred on building a one-team mentality where every individual and team understands the organisation’s vision, their role in achieving it, and the expectation that they work together to drive progress.

My approach included:
• Leading a deep-dive analysis of the organisation’s norms, behaviours, enablers, and blockages, through individual conversations, desk research, and group sessions
• Facilitating co-creation of modern ways of working with staff, ensuring buy-in and shared ownership
• Delivering line management workshop on leading people with clarity of expectations, feedback, and accountability
• Running all-staff training on collaborative, adaptable ways of working, including how to hold constructive conversations and work effectively across teams

Specific strands of the programme included:
• Fostering a more collaborative and proactive mindset across the staff body
• Embedding modern, flexible working practices
• Equipping and empowering line managers to lead with a high-ambition, high-challenge, high-support approach

This work was about strengthening a sustainable, people-first culture that drives both performance and wellbeing - enabling Community Housing Cymru to move forward stronger than ever.